Our Approach

At MCG, we understand that effective analysis begins with a deep understanding of the client's current situation and concerns. Only after this essential step do we proceed with data collection, root cause analysis, and solution development. This approach ensures that our interventions are truly relevant and effective.

Understanding the Problem

Defining the problem, scoping the project, and ensuring a customer-centric perspective.

Mapping the Current State

Utilising a combination of process mapping and reliable data collection to comprehend the current situation.

Root Cause Analysis

Using process maps and collected data to identify the genuine root cause(s) of the problem(s).

Structured Solution Development

Employing a structured approach to select, test, and optimise solutions that eliminate or control identified root causes.

Sustaining Improvements

Ensuring long-term improvement by developing a control plan that documents the process to maintain solution effectiveness over time.

Define Phase

At MCG, our Define Phase emphasizes precision in problem understanding.

Leveraging these tools, we ensure a detailed analysis of the current state, providing a foundation for informed decision-making and targeted improvements.

Voice of the Customer (VoC)

To capture and understand customer needs through surveys, “Gemba” sessions, and feedback sessions.

SIPOC Analysis

To map out suppliers, inputs, processes, outputs, and customers to define the scope and clarify boundaries.

Problem Statement Development

To articulate a clear problem statement, ensuring a shared vision and understanding of the challenges.

Kano Model Analysis

To categorise customer needs into basic, performance, and nice-to-have factors to prioritise effectively.

Project Charter

To develop a comprehensive project charter outlining objectives, scope, stakeholders, and deliverables.

Affinity Diagrams

To group and organise complex information into categories for a structured understanding of the problem.

Critical-to-Quality (CTQ) Tree

To identify critical customer requirements and translate them into specific and measurable parameters to guide the project focus.

Fishbone Diagram

To conduct root cause analysis to identify potential causes, ensuring understanding of contributing factors.

Measure Phase

At MCG, the Measure Phase involves a suite of tools for a detailed understanding of the 'current state' through precise data collection and analysis.

Thorough documentation and regular reporting on key performance indicators for long-term success.

Process Mapping

Visual representation of the current process, identifying key steps, inputs, and outputs.

Data Collection Plan

Systematic plan for relevant and reliable data collection, ensuring a robust foundation for analysis.

Measurement System Analysis (MSA)

Assessing measurement tools' accuracy, precision, and reliability for trustworthy data.

Sampling Techniques

Statistical methods for efficient and representative data collection, allowing accurate analysis without overwhelming resources.

Descriptive Statistics

Calculating mean, median, and standard deviation for a clear understanding of data distribution.

Graphical Analysis (Histograms, Box Plots)

Visualising data through graphs to identify patterns, trends, and potential outliers.

Capability Analysis

Evaluating process capability to meet specifications and identifying improvement areas.

Gage R&R (Repeatability & Repoducibility)

Assessing variation introduced by measurement tools and operators for data accuracy.

Correlation & Regression Analysis

Identifying relationships between variables to uncover insights and potential influencing factors.

Pareto Analysis

Prioritising factors contributing to the problem by identifying the most significant issues for targeted improvement efforts.

Analyse Phase

In the Analysis Phase, MCG employs a suite of tools to meticulously uncover root causes.

Applying these tools, we ensure a detailed exploration of potential root causes, paving the way for strategic and effective solutions in subsequent phases.

Fishbone Diagram

Collaborative identification of potential causes, visually representing relationships between factors.

5 Whys Analysis

Repeatedly asking 'Why' to delve deeper into cause-and-effect relationships, uncovering underlying reasons.

FMEAs

Systematic assessment of potential failure modes, prioritising based on severity, occurrence, and detection.

Regression Analysis

Evaluating relationships between variables to understand the most impactful factors.

Statistical Hypothesis Testing

Employing t-tests, chi-square tests, or ANOVA to test hypotheses and validate root causes' significance.

Scatter Diagrams

Analysing the correlation between two variables to identify patterns and trends.

Control Charts

Monitoring process stability over time to identify trends or shifts indicating root causes.

Box Plots

Graphical representation of data distribution, aiding in identifying outliers and potential causes.

Correlation Matrix

Assessing relationships between multiple variables to uncover complex interdependencies.

Multi-Vari Analysis

Identifying sources of variation, pinpointing specific areas for improvement.

Improve Phase

In the Improve Phase, we develop strategic solutions to eliminate or control root causes.

By deploying the following tools, we ensure a strategic, data-driven approach to solution development, promoting efficiency, effectiveness, and sustainable results.

Brainstorming Sessions

Collaborative idea generation for diverse perspectives.

FMEAs

Reassess potential improvements, prioritising based on impact.

Design of Experiments (DoE)

Conduct structured experiments to systematically test and optimise process factors.

Solution Prioritisation Matrix

Evaluate and prioritise potential solutions based on feasibility, impact, and implementation complexity.

Pilot Testing

Implement solutions on a smaller scale for effectiveness assessment.

Kaizen Events

Organise focused, time-bound events for quick-win solutions and drive continuous improvement.

Control Plan Development

Create a comprehensive plan outlining steps and measures to ensure sustained effectiveness.

Cost-Benefit Analysis

Assess the financial impact of potential solutions for balanced decision-making.

Benchmarking

Compare performance metrics and processes with industry best practices or competitors.

SWOT Analysis

Evaluate internal strengths and weaknesses, as well as external opportunities and threats.

Control Phase

In the Control Phase, MCG implements a robust set of tools ensuring the sustainability and ongoing success of implemented solutions.

By applying the following tools, we ensure that improvements become ingrained in the organisation, establishing a foundation for continuous excellence and success.